Making Every Buyer A Happy Customer
The real estate business is competitive. With so many Realtors ® out there, you need to go above and beyond to provide exceptional and personalized service for all of your clients. You want your customers to turn to you for all of their real estate needs and refer you to their family and friends. To do so, you must make sure that each buyer you work with is satisfied with your service.
Here are ways to make your buyers feel extra special:
1. I Inform My Customers On The Home Buying Process
Home purchasing can be an upsetting encounter, especially for first-time buyers. We Ease off our client’s fears from day one by informing them what to expect while also allowing them to ask questions. I instruct my purchasers on their alternatives and walk them through the whole home buying process from looking for listings to finishing up with their new house.
We guide them through the forms they’ll need to complete and the fortuities they can potentially include in their contract. I explain how quickly they can lose out on homes and how long it can take to find the right one – and provide rough estimates for each step that follows signing a contract. I lay out all the time frames. We go through the purchase contact and all of the additional contract addendums and exhibits. Explain how they work and how you protect their interest at all times throughout the contract.
2. We Prepare Materials That Our Customers Can Review At Home
Even after we discuss all aspects of the home buying process with our clients, it’s likely that they’ forget about it at some point. All things considered, there are such countless terms they might be new to this much that they’ll have to recollect. Therefore, we enable our buyers by putting information in their hands.
Making informational materials for our customers will ensure they have something to reference whenever questions arise. These resources will also help us project your level of proficiency.
3. We Establish Personal Connections
At any moment we’ve secured our clients are educated about the home purchasing process, we take effort to turn out to be properly acquainted with them. All realtors realize that asking purchasers questions is a significant part of figuring out what sort of home is appropriate for them. The better we know our clients, the more valuable we can be in the home search phase of their experience. Be that as it may, the significance of becoming more acquainted with our purchasers should go past recognizing proper listing for them. We treat all our buyers as if they were family members. We get to know their lifestyle, what they like to do, and meet any family members that may be involved in the transaction.
4. I Listen To Them And Take Notes
When asking questions about themselves, i ensure i’m not simply attempting to make amiable discussion. We’ve all experienced those minutes when we ask somebody an question and realize that we weren’t focusing on their answer. I make an effort not to allow that to occur with our clients. Sincerity is vital when building any relationship.
I ensure them that i actively listen to our customers, so i recall everything they state. I always have a pen and paper ready during our meetings. Make sure to take note about what i learn about our customers and their preferences. I want to be able to discuss things they’ve told me about themselves in future conversations, that’s how i establish trust and a lasting relationship.
5. I Put Myself In Their Shoes
There are numerous clients out there who feel that realtors only care about the commission. I make sure that our clients know i care about them. The best method to guarantee that i continually acting in my clients’ wellbeing is to consider their viewpoint whenever a decision needs to be made.
6. I Constantly Check-In With My Customers
Even after we’ve taught my clients on what’s in store for them in the home buying process, they’ll still be anxious. I try to always be available, always be quick to respond and answer questions. Buyers wants agents who always respond quickly, but i don’t wait for them to reach out to me. i make sure i check in with them regularly, sending them updates and new listings. I don’t let a week go by without contacting our customers – even if i don’t have any new information to provide. It reassures them that we’re on top of the situation and doing everything you can to move things forward.
7. I Elucidate That My Time Is Their Time
Undivided attention is key to causing clients to feel heard, yet being genuinely present goes past your listening abilities. When i’m with my clients or talking to them over the phone, i make it seem like i have no place else to be, nothing else to take care of.
I am always on time and make sure my clients know that i have all the time they need. Even if i rack up the ideal home for them, what they’ll remember is how we treated them throughout the process.
8. We Make Our Customer Feel Like Your Only One
Balancing multiple customers and clients at once requires great time management skills. Nevertheless, our buyers want all of our attention. When scheduling an appointment with buyers, we ask for their most convenient time. We make them feel like they’re your sole focus. I manage my schedule well making ample time for each client so they won’t feel being rushed when they still have things to talk about. I never talk about appointments i’m coming from and going to no matter how busy my day is, this makes them feel like i have time for them.
9. I Find Specific Ways To Make Our Customers’ Lives Easier
The pressure of purchasing a home can be a great deal to bear alongside daily duties. So, any time i can take something off my clients’ plate, i go for it. Doing so even when the task is not necessarily within my job description will improve our customers’ experience and leave them amazed by our sensitivity and efforts.
We maintain a service mindset where i put our customers first and want the best for them. If we listen to your customers needs, we’ll find creative ways to lighten their load. They’ll appreciate us more for it.
10. We Send Hand-Written Notes On Occasions
Many real estate agents will send thank you notes or holiday greetings over email, but we stand out by sending hand-written messages instead. I write cards to our buyers after our first consultation and congratulatory card once they’re in their new home. After they’re settled in their new home, i continue to send our customers cards for birthdays, anniversaries and holidays. Our customers will be wowed by our thoughtfulness and reminded to refer us to their family and friends. Delivered mail is far more personal than email. It projects a level of connection that is much deeper.
11. We Give Our Customers Housewarming Gifts After Closing
Of course, everybody loves receiving gifts, however that is not why we should give our clients housewarming presents. The reason is that it’s a personal gesture that shows we care more about our clients than we do the pay they’ve given us. Buying a home is a big deal to our customers, so be sure to acknowledge and congratulate them for achieving it. The best gifts are personal ones that remind our customers of how well we know them.
12. We Become Our Customers’ Go-To Resource Even After Closing
Effective real estate agents retain their customers even after they’ve received their commission checks by continuing to be a resource for every real estate need. Just because the deal has closed doesn’t mean our buyers will cease to need our expertise. We keep a full list of my preferred vendors available (our go to’s). We continue to make introductions to contractors, designers, plumbers, cleaners, etc. after our work is technically done in order to keep the lines of communication open long after your customers have their new keys in hand.
